Terms and Conditions online shop

Terms and Conditions online shop

1. Identification of the domain owner www.feelviana.com
2. Terms of Use
3. Conditions of use of www.feelviana.com
4. Modification of the existing conditions
5. Purpose of the application
6. Intellectual property
7. Product and pricing information
a) Product information
b) Price information
8. Purchasing process
a) Registering
b) Product availability
c) Payment methods
d) Shipping costs
e) Shipping methods
f) Delivery time
9. Warranty policy
10. Returns
11. Responsibility

1. Identification of the domain owner www.feelviana.com
The domain from the page www.feelviana.com/onlinestore is property of FeelViana Hotelaria, Lda., with headquarters in Rua Brás de Abreu Soares, nº222, 4935-159 Viana do Castelo, NIF 513348026

2. Terms of use
FeelViana Hotelaria Lda., remains the right to freely change, at any time and without obligation of any warning, the Conditions of Use and Conditions of Sale, in compliance with the law. While using the website www.feelviana.com/onlinestore, as well as the purchase of any product, you are accepting the Conditions of Use and Sale.

3. Conditions of use of www.feelviana.com
The User undertakes to use this website in compliance with the law, refraining to use it in other activities against the law, morality, or legitimate rights and third-party interests.

4. Modification of the existing conditions
FeelViana Hotelaria, Lda., remains the right to change, at any moment and without previous notice, the website content and appearance, services and conditions of use. These modifications, will have the purpose to improve the website and the services provided to the User.

5. Purpose of the application
The use of the website automatically assigns the condition of User and implies the full and unreserved acceptance of all provisions included in the Terms and Conditions, in the current version in each access to the website.
The non-acceptance of any of the established conditions, implies that the User should not access and/or use the website. By consulting, using or downloading any content of the website, you are consenting the Terms and Conditions.
The User may use the website without any type of registration. Yet, this may be necessary in some of the functionalities.
6. Intellectual Property
The content and information contained in www.feelviana.com/onlinestore are propriety of the company FeelViana Hotelaria, Lda. The use, reproduction, copy and disclosure, by any means, of logos, texts, images and videos contained in this website its subject to approval, under the penalty of copyright theft punished by the article 195º of the decree law nº63/65, of 14th of March, Decree Law nº100/2017, 23rd August.

7. Product and pricing information
a) Product Information
FeelViana Hotelaria Lda., Has a full and detailed description relative to the essential characteristics of the product upon technical specifications shared by their suppliers or, in its absence, appealing to its own research made by an expert, for a total plainness of the product information. In case of contradiction between the description and the specification of the product that may occur due to a technical error, prevails the most restricted. We are strict, respecting the consumer and market values.
b) Pricing Information
Selling prices showed in www.feelviana.com/onlinestore are in Euro. VAT is included in all the prices mentioned.
The shipping costs are at your expense and are added to total price of the products selected. The User is informed about these costs before confirming the order and completes the paying process. The company FeelViana Hotelaria Lda., Remains the right to change the prices at any moment.
In case of any technical error, or any other source that may cause a substantial change to the selling price, not predicted by the company FeelViaa Hotelaria Lda., in a way that it considers itself exorbitant or whimsy, the order will be invalid and canceled.
The prices and products available in www.feelviana.com/onlinestore are valid only for orders completed trough www.feelviana.com/onlinestore , which may not match with the physical store.

8. Purchasing process
a) Registration
To perform an order, it is necessary to access to www.feelviana.com/onlinestore and register as User. To do so you must fill the form following the instructions for each space. After the register, the User may proceed to purchasing the product.
b) Product availability
All the products that you can find in the website www.feelviana.com/onlinestore are available for purchasing. All the orders are subjected to approval and product availability.
c) Payment Methods
The company FeelViana Hotelaria Lda., provides a variety of solutions to the User proceed to the purchasing in the website www.feelviana.com/onlinestore.

The payment methods available are:
-Bank Transfer

IBAN: PT50000700000044593907123
SWIFT/BIC: BESCPTPL
Bank: Novo Banco
Contry: Portugal
Holder: FEELVIANA – HOTELARIA LDA

d) Shipping costs
The shipping costs have in account the geographical area in which the order must be delivered, as well as its weight and volume.
The following chart allows to consult the price the user has to pay for each order shipment.
Every shipment has an option of shipping insurance.
In the shipping costs it’s not included the Custom Duties or any other extra taxes of delivery services in historical locations.
e) Shipping methods
FeelViana Hotelaria Lda., provides to their clients two ways of getting their products purchased in our Online Store: The client may pick up the equipment directly in our FeelViana store or through shipping company (CTT expresso, TNT and FEMA)
WARNIG: In case of shipping, we highly recommend our clients that in the moment of the delivery, confirm the actual state of the package and if suspicious about its condition, point it out at the Delivery List. Once the responsibility of the delivery belongs exclusively to the Carrier, they only accept reclaims for damaging the packing if the original package is provided to them.
f) Delivery time
The estimated time of delivery will be designated in the product details.
Attention: In Periods of high order volume and holidays, the shipping time may be affected.

9. Warranty Policy
The products are covered by Warranty Law in the purchasing and selling contracts between professionals and consumers – Law Decree nº 61/2003, 8 of April, article 5º- for 2-year warranty.
All Used Products ARE NOT included in the previous mentioned Law, neither in other type of warranty

10. Returns
Return- The consumer can proceed to a return within 14 days, counting from the day that acquires the product or the last element of an order, according the legal term of the article 10º of the Decree Law nº 24/2014, 14th February, in the redaction given by the Law nº 47/2014, 28th July.
Any return will be made by products with the same value. In case of returns for products which the price is inferior the client will lose the difference. In case of returns for products which the price in superior, there will be a payment to match the price.
Returns Condition:
-Returns of products that may have any signs of worn or dirt will not be accepted.
-When shipped back to our facilities, it must be shipped with the original package in the same condition of the delivery and with all the accessories that belong to the product.
There are two ways of doing it:
-Heading to the FeelViana – Sports Center, with the corresponding receipt and delivery note, and with an identification document.
-By shipping through a carrier- In this case, all the shipping costs are full responsible of the buyer.
Regardless the option of returning the product, it’s possible only within the 14 days after the delivery.
Returns by transportation damage- we highly recommend our clients that in the moment of the delivery, confirm the actual state of the package and if suspicious about its condition, point it out at the Delivery List. Once the responsibility of the delivery belongs exclusively to the Carrier, they only accept reclaims for damaging the packing if the original package is provided to them.
Refunds- Not applicable for any type of returns at any situation.

11. Responsibility
FeelViana Hotelaria Lda., does not guarantee absence of a virus or similar elements in electronic documents and stored files in its computer system and its web page, not taking responsibility for any damage caused by the eventual presence of a virus or other elements.
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