Quality Policy

The Feelviana – Hotelaria, Lda company is committed to providing products and services that meet the costumers’ as well as the stakeholders’ needs and expectations, thus promoting lasting collaborative relationships.

The Feelviana – Hotelaria, Lda company’s mission is to serve the clients’ needs by providing quality service and by permanently looking for new concepts, so as to allow the constant update of services. The goal is to attain a relationship with the clients that is based in trust and stability.
The company is also committed to managing and engaging staff in their role and importance in keeping clients satisfied.

It is the company’s policy to comply with responsibilities and management goals considering the following guidelines:
Client Satisfaction
Organizing procedures
Quality of the services provided

The Feelviana – Hotelaria, Lda. company ensures that the Quality Management System is carried out meeting the requirements of the ISO 9001 standard and legislation. The company believes that providing the framework for necessary resources and setting and reviewing management objectives boosts the system’s constant improvement.

Viana do Castelo, January 1st 2019
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